Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products. We will still be dispatching items within the timeframe below, however the shipping time (especially international shipping) may be increased. Aus Post is unable to give exact time frames, however you can see an up to date look at their most recent estimates below:
If you have any further questions please do not hesitate to get in touch with our friendly staff on email@example.com and we'll do our best to answer your questions.
In the event that you have received a faulty item, please contact us at firstname.lastname@example.org so we can organise your return.
Shipping costs are non-refundable.
For change of mind, you will be responsible for paying for your own shipping costs for returning your item. We will only provide a credit note for the cost of the product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary and we will attempt to send your replacement as soon as possible. We strongly suggest using a trackable shipping service or purchasing shipping insurance. All return parcels remain the responsibility of the purchaser until received by Body Fit Training.
Delivery All orders are dispatched within 1-3 business days. However, during launches and promotions, this may extend.
If Australian Standard Delivery is selected, this will take 4-7 business days to arrive. Note: Australia Post does not deliver on weekends or public holidays. If Express is selected, estimated delivery time is 2-3 business days.
Body Fit Training will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.
For international delivery- please allow 6-12 business days to receive your parcel.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.