Shipping & Returns
All orders are dispatched within 1-3 business days. However, during launches and promotions, this may extend.
Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products.
We will still be dispatching items within the timeframe above, however the shipping time (especially international shipping) may be increased.
Australia Post is unable to give exact time frames, however you can see an up to date look at their most recent estimates below:
WITHIN AUSTRALIA: https://auspost.com.au/service-updates
OUTSIDE AUSTRALIA: https://auspost.com.au/service-updates/international-delivery-updates
Body Fit Training will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.
If you have any further questions please do not hesitate to get in touch with our friendly staff on firstname.lastname@example.org and we'll do our best to answer your questions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not provide refunds for returns. Upon receipt of your returned item/s, we will issue a credit note in the form of a gift card to be used on our site.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com.
For change of mind, you will be responsible for paying for your own shipping costs for returning your item. We will only provide a credit note for the cost of the product.
We strongly suggest using a trackable shipping service or purchasing shipping insurance.
All return parcels remain the responsibility of the purchaser until received by Body Fit Training.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event that you have received a faulty item, please contact us at firstname.lastname@example.org immediately.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.